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Privacy Policy for Cape Agronomy

Last updated: 31 March 2026

Cape Agronomy (“we,” “us,” “our,” or “CWA”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or use our website, online store, or contact us.

This Privacy Policy applies to the Cape Agronomy website and related services.

1. Who we are

Cape Agronomy / CWA is an agricultural business operating from:

Cape Agronomy / CWA
5 Zeederberg Square
Paarl, 7646
South Africa
Email: info@cwa.co.za
Telephone: +27 (21) 860 0800

2. The information we collect

We may collect the following categories of personal information:

  • Your name and surname

  • Email address

  • Telephone number

  • Delivery and billing address

  • Order and transaction details

  • Payment-related information processed through third-party payment providers

  • Communications you send to us

  • Information you submit when subscribing to our newsletter

  • Technical information such as IP address, browser type, device information, referring pages, and website usage data

  • Cookie and similar tracking data

3. How we collect your information

We collect personal information when you:

  • Visit our website

  • Purchase products through our online store

  • Create an account, if applicable

  • Subscribe to our newsletter

  • Contact us by email, phone, or website form

  • Interact with cookies or analytics tools on our site

We may also collect certain technical and usage information automatically through cookies and similar technologies.

4. How we use your information

We may use your personal information to:

  • Process and fulfil orders

  • Deliver products and services to you

  • Communicate with you about orders, deliveries, returns, and customer support

  • Respond to your enquiries

  • Send administrative notices and important service updates

  • Send newsletters or marketing communications where permitted by law or where you have consented

  • Improve our website, product offering, and customer experience

  • Monitor website performance, security, and fraud prevention

  • Comply with legal and regulatory obligations

5. Legal basis for processing

Where applicable under South African law, including the Protection of Personal Information Act, 2013 (“POPIA”), we process personal information where:

  • it is necessary to perform a contract with you;

  • you have consented to the processing;

  • the processing is required by law;

  • the processing protects a legitimate interest of yours; or

  • we have a legitimate business interest that does not override your rights.

6. Cookies and similar technologies

We may use cookies and similar technologies to:

  • enable core website and store functionality;

  • remember your preferences;

  • keep items in your cart where applicable;

  • understand how visitors use our website;

  • improve website performance and user experience; and

  • support analytics and marketing activities, where applicable.

You can usually control cookies through your browser settings. Disabling cookies may affect certain website functions.

7. Direct marketing

Where permitted by law, we may send you information about our products, promotions, updates, or newsletters. You may opt out of marketing communications at any time by:

  • clicking the unsubscribe link in an email; or

  • contacting us at info@cwa.co.za.

We will respect your marketing preferences in accordance with applicable law.

8. Sharing your information

We do not sell your personal information. We may share your information with trusted third parties only where necessary, including:

  • payment service providers;

  • couriers and delivery partners;

  • website hosting and technology providers;

  • analytics and marketing service providers;

  • professional advisers; and

  • regulators, authorities, or law enforcement where legally required.

These third parties may only process personal information on our instructions or where they are independently responsible under applicable law.

9. Payment information

Payments made through our online store may be processed by third-party payment providers. We do not store full card or banking details on our own servers unless expressly stated otherwise. Payment providers are responsible for securing and processing your payment information in accordance with their own privacy and security practices.

10. Data security

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include secure hosting, access controls, encryption where appropriate, and regular monitoring of our systems.

However, no internet transmission or storage system can be guaranteed to be completely secure.

11. Retention of information

We retain personal information only for as long as necessary to:

  • fulfil the purposes described in this Privacy Policy;

  • provide products and services to you;

  • keep required business and tax records; and

  • comply with legal, regulatory, or dispute-resolution obligations.

12. Your rights

Subject to applicable law, you may have the right to:

  • request access to your personal information;

  • request correction of inaccurate or incomplete information;

  • object to certain processing;

  • request deletion or destruction of personal information where lawful;

  • withdraw consent where processing is based on consent;

  • lodge a complaint with the Information Regulator in South Africa.

To exercise any of these rights, contact us using the details below.

13. Children’s privacy

Our website and products are not directed at children, and we do not knowingly collect personal information from children without the necessary legal basis or consent from a parent or guardian where required.

14. Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. You should review their privacy policies separately.

15. International transfers

If any of our service providers are located outside South Africa, your personal information may be transferred to and processed in other countries. Where required, we will take reasonable steps to ensure that appropriate safeguards are in place and that your information remains adequately protected.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date. Your continued use of the website after changes are posted will be subject to the revised Privacy Policy.

17. Contact us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Cape Agronomy / CWA
5 Zeederberg Square
Paarl, 7646
South Africa
Email: info@cwa.co.za
Telephone: +27 (21) 860 0800

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